We believe that it is really important for our customers to have a full understanding of how our custom writing service operates, and the rights and responsibilities of our company and our customers. There are several pages on our website which hold important policies, as well as a Terms and Conditions Agreement. We ask that our customers review these policies in order to familiarize themselves with our entire operation. When you place an order with TrustMyPaper.com, you are automatically bound by these policies and by our Terms and Conditions. Failure to review them does not absolve a customer of his/her responsibilities

Product Use by Customer: The customer agrees that any products received from TrustMyPaper.com are only for personal use and are to be used as references and for personal research. They may not be sold, shared, or distributed to any other third party. The company is not responsible for any consequences a customer may face as a result of the use of its products or services.

Customer Contact Information:  It is important that customers give us correct contact information, because there may be an urgent need to contact them. Customers need to provide an email address and a working telephone number. If we cannot contact a customer because of incorrect information, we cannot be responsible if there are delays in product completion.

Order Cancellation:  If a customer has to cancel an order, we do provide refunds. If a writer has not been assigned, a full refund will be given. If a writer has already begun work, the refund will be pro-rated according to the amount of work the writer has completed. All refunds may be applied to future orders.

Resources for Research: Unless the customer has requested specific resources, the writer will choose those that are most appropriate for the topic and the academic level of that customer. If a customer requests specific resources, and they are available to the writer, they will be used. If the resources are not available to the writer, the customer has two options:

  • If the customer has access to the resources, s/he can upload them to the writer.
  • If the customer doesn’t have access to the resources, and the company has to pay to access them, that payment amount will be added to the customer’s total cost. The product will not be delivered until that payment has been made.

Depending upon the deadline, the customer will be given a time frame for uploading resources. Please abide by this deadline, so that nothing is delayed.

Order Instructions: Customers should be very careful and very specific about completing the fields I the order form, because these instructions go directly to the writer. If there are instructions that do not “fit” into any of the fields, the customer must contact the customer service department and provide them. If any instructions are not clear, the writer will contact the customer via the customer’s account page.

It is important that the customer be very specific with his/her instructions on the order form. If special instructions are not able to be posted in the order form fields, the customer must contact our customer support department and provide those instructions. We will follow all customer instructions, provide they are clear, precise and understandable. If a writer need additional clarification, s/he will contact the customer directly through the customer account page. It is the customer’s responsibility to check that account page frequently for any messages from the writer. Personal emails and/or phone and text messages will also be used when time is of the essence. If a customer fails to respond to messages, delays may occur, and the company shall not be responsible for them.

Revision Requests: If a customer is not happy with the final product, s/he may request revisions using the personal account page or by contacting the customer support department. If the revision request does not contradict the original order instructions, or if the revision request pertains to writer failure to follow specific instructions, the revisions are free of charge. If, however, the request alters the original order instructions, an additional fee will apply.

Plagiarism: We use the same plagiarism-scan software that is utilized by academic institutions, and we do not have complaints about plagiarism. If you do believe that plagiarism exists in any delivered product, customer must submit a TurnItIn scan report, showing the evidence of plagiarism. If plagiarism should ever be discovered, the company will revise for free.

Technical Issues: Technical issues may include internet shut downs, browser problems, power failures, hardware problems, or communication issues beyond our control. In these instances, the company is not responsible.

Terms of Payment: Customers may make payment in the same manner as they do with any online retailer. The conditions for payment are contained in our Terms and Conditions agreement. Under no circumstances will a writer begin on a project until payment in full has been received by the company. Customers may use PayPal, wire transfer, any major credit or debit card, or eCheck.

Deadlines: We have almost a perfect record of meeting customer deadlines, provided the customer responds to our communications in a timely manner, provides correct instructions and contact information, and upload resource materials within the time frames given (see Terms and Conditions). If a financial institution should request identity verification, they may delay production, and the company cannot be responsible for such delays.

Specific Instructions/Requests: The customer bears full responsibility for giving us the correct instructions and other details (include resources) that a writer may need to complete an order. At times, the writer may have requests as well, and it is the customer’s responsibility to respond to those requests quickly, so as to avoid delays. The company is not responsible for delays that occur due to failure to respond to questions or clarification needs of a writer or of the company. When the customer must upload specific resource materials, the following deadlines apply, I order to prevent delays:

  • For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement, 
  • For orders due within 24-72 hours, there is a 1 hour deadline; 
  • For orders with a 72 hour+ deadline, resources must be received within 1 day. 

In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion  would be required.

Customer Academic Level: The customer must provide an accurate grade level. This is an important factor when we select an appropriate writer. The resource materials, the style, and the vocabulary used are all based upon the academic level. If you have submitted the incorrect academic level, it is your responsibility to contact us immediately to correct the issue. If an incorrect writer has been assigned and work has begun, there may an additional charge for this correction. An incorrect grade level stipulation impacts the price you are charged, so please ensure that it is correct.

Making Payment: It is important for the customer to make payment as quickly as possible. No work can begin on an order until we receive payment for it. If delays occur due to tardy payment, we are not responsible.

Company Customer Support Team: Our team is available 24 hours a day to service all of our customers. If you have a question or an issue, you may contact a team member by email, through your personal account on our site, through live chat, or by telephone.

Legal Concerns: We are not privy to all of the laws of any locale, region, state, province, or country regarding use of our services. It is the customer’s responsibility to become aware of any laws that relate to use of Internet retail services. As well, if we suspect fraud or other cybercrime, we will report such activity to the appropriate authorities so that they may pursue such matters. Further, we will cooperate with such authorities in any manner requested.

Cookies: You have the right to block cookies, but we do request that you add our website as an exception. Blocking cookies from us may reduce compatibility and your user experience. Disabling cookies may result I technical issues relative to the use of our site.

Special Offers: We run a regular program of special pricing offers to our customers, and we notify customers of these via personal email. You may unsubscribe to such emails at any time, and instructions for doing so are always provided at the end of our emails.