Money Back Guarantee allows the Customer to request for compensation in cases which are explained below.
For those Customers’ requests that do not fit into any category, they can contact the Support Team to explain the nature of the request and await further deliberation.
The following rules apply if a Customer opts to cancel an Order:
The Customer is entitled to a Time Delivery Difference Compensation in the event of delayed delivery of a product. This compensation is calculated depending on the situation at hand and is influenced by the initial deadline and time of delay.
The amount of compensation equals to 7% for long-term Orders, which fall above 14 days.
The following hinder the provision of compensation for the delay:
In the event that a Customer would like to get compensation due to unsatisfactory products, the Quality Assurance Team will conduct an investigation. The Customer is required to hand in detailed feedback that shows the disparity between the Order requirements and the Product. The resolution will be influenced by the outcome of the investigation.
Note: Compensation will not exceed 70% in a situation where a not so solid claim is filed, and the Order had undergone Revision; since revision as a process entails reviewing, editing and rectifying s product, which can't be done in the absence of the Customer's input.
1. Any Purchased Order Preferences are non-refundable as are inseparable from the initial product and service provided. The only exceptions are ‘Draft’, ‘1-page summary’ or ‘Originality report’ features, if they are not provided to the Customer in addition to the product.
2. A Customer is at liberty of selecting the Writer he/she wants. This occurs when the Customer indicates the writer’s ID in the ‘Preferred Writer ID’ field on the order form. However, by doing so, the Customer acknowledges that there is no 100% guarantee of the Writer’s availability. In this case, the Company reserves the right to assign the best available Writer in the field of the Order, matching the preferred Writer’s performance level. The Cost of the Preferred Writer feature can only be funded back to Customer’s Credit Balance and is non-refundable.
3. A non-applied discount cannot be compensated in any way. The Customer is entirely responsible for tracking the accuracy of all Order Details, including the “Discount” field. To follow up on the availability of the discount and related issues, the Customer may contact the Support Team.
In Order to submit a compensation request, the Customer must contact the Support Team within 6 months after the Order was completed.
The Billing Department representative requires up to 2-5 days to review the request, and provide the resolution to the Customer over the phone or by e-mail. In certain cases, the Customer's claim may be reviewed immediately or within a shorter time period.
The representative has the right to request any additional details that may facilitate accurate processing of the claim.
If the Customer receives a refund confirmation, the Company will, within five days from the confirmation date, process the refund. It is worth noting that the Company cannot be held responsible for any Bank Transfer fees, peculiarities of transfer, and possible delays occurring due to Bank service issues.
The processing fee is $10(Ten), or more and small transactions will not be processed since it can't cover the transaction fees for the Company and the Customer's Bank. In this instance, the Customer will have the amount back as their Credit Balance to use as payment for future orders.